Terms of Service

1. Agreement to Terms & Parties

These Terms of Service ("Terms") constitute a legally binding agreement between you (either as an individual or an entity, hereinafter "Customer", "Tenant", or "User") and Watsabble ("Watsabble", "Company", "we", "us", or "our"). This Agreement governs your access to and use of our web applications, APIs, shared team inbox, visual flow builder, automations, and associated digital services (collectively, the "Service").

2. Independence from Meta Platforms, Inc.

Watsabble is an independent software platform and technology provider. Watsabble is an Independent Software Vendor (ISV) utilizing the public Meta Cloud API and WhatsApp Business Solution Provider (BSP) frameworks. Watsabble is not endorsed by, sponsored by, or directly affiliated with Meta Platforms, Inc. or WhatsApp LLC.

WhatsApp, Meta, Instagram, and Messenger are registered trademarks of Meta Platforms, Inc. Your use of WhatsApp Business features is simultaneously subject to the WhatsApp Business Policy, Meta Commerce Policy, and Meta Platform Terms.

3. Account Eligibility & Multi-Tenant Boundaries

To use the Service, you must represent a valid business entity or be at least 18 years of age. You agree to provide accurate, complete registration credentials and maintain the security of your API keys, session tokens, and passwords. You are solely responsible for all activities occurring within your assigned tenant workspace. Watsabble maintains strict multi-tenant isolation; attempting to bypass or inspect neighboring workspace data is a criminal violation resulting in immediate permanent termination.

4. Anti-Spam Mandate & Acceptable Use Policy

Watsabble maintains a Zero-Tolerance Policy for unsolicited messaging, harassment, phishing, and spam. You explicitly warrant and represent that:

• Verifiable Opt-In: You possess verifiable, prior opt-in consent from every recipient before dispatching any marketing broadcast, drip sequence, or automated notification via WhatsApp.
• Immediate Opt-Out Mechanism: You will honor all opt-out requests (such as "STOP", "UNSUBSCRIBE", or block requests) immediately and synchronize contact opt-out statuses within Watsabble.
• Prohibited Categories: You will never transmit messages related to illegal drugs, firearms, counterfeit goods, adult or sexually explicit content, deceptive financial schemes, hate speech, or malicious software.
• Regulatory Compliance: You comply with the Telephone Consumer Protection Act (TCPA), Telecom Commercial Communications Customer Preference Regulations (TRAI / TCCCPR 2018 in India), the EU General Data Protection Regulation (GDPR), and all local communications laws.

Watsabble reserves the unilateral right to immediately suspend or permanently delete any workspace, without notice or refund, if your account generates excessive WhatsApp spam reports, quality rating degradation ("Red" tier), or Meta policy violation flags.

5. Pass-Through Meta Conversation Fees

The software subscription or Lifetime Deal paid to Watsabble covers access to the Watsabble software infrastructure, interface, database, and automation tools. It does not include Meta's per-conversation telecommunication charges.

Meta Platforms, Inc. assesses conversation fees based on category (Marketing, Utility, Authentication, Service) and destination country rate cards. All such fees are directly billed by Meta to your linked payment card or passed through at exact cost with zero markup. Watsabble is not liable for conversation rate changes, currency fluctuation, or charges billed by Meta.

6. Subscriptions, Payments & Lifetime Deals

• Recurring Subscriptions: Billed in advance on a recurring monthly or annual basis via Razorpay. Your card or mandate will automatically renew unless cancelled prior to the renewal date.
• Founders Lifetime Deals (LTD): Grants a single commercial entity perpetual platform access for the lifetime of the commercial software offering. Lifetime Deals are strictly subject to our Fair Use Quotas and exclude third-party API / Meta conversation pass-through expenses.
• Taxes: Unless explicitly stated, prices exclude applicable GST, VAT, sales tax, or regulatory duties, which will be added at checkout where mandated by law.

7. Intellectual Property & Proprietary Rights

Your Data: You retain full, exclusive ownership of your customer contacts, conversation histories, order data, and catalog images uploaded into the Service ("Customer Data"). You grant Watsabble a limited, non-exclusive license to process and transmit this data solely to provide the Service to you.

Our Platform: Watsabble and its licensors retain all right, title, and interest in and to the platform, including all source code, database structures, UI designs, algorithms, documentation, and trademarks. You may not reverse-engineer, decompile, copy, or create derivative works of any portion of the software.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WATSABBLE SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR IMMUNE FROM THIRD-PARTY CARRIER (META/WHATSAPP) NETWORK OUTAGES OR POLICY REVISIONS.

9. Ironclad Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• IN NO EVENT SHALL WATSABBLE, ITS DIRECTORS, EMPLOYEES, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, DATA, SALES, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• UNDER NO CIRCUMSTANCES SHALL WATSABBLE BE HELD RESPONSIBLE FOR ANY SANCTIONS, SUSPENSIONS, OR PHONE NUMBER BANS IMPOSED UPON YOUR BUSINESS BY META PLATFORMS, INC.
• IN ALL EVENTS, WATSABBLE'S MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL BE STRICTLY LIMITED TO THE LESSER OF: (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO WATSABBLE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100.00).

10. Mutual Indemnification

You agree to defend, indemnify, and hold harmless Watsabble, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) any message, content, or transaction initiated by you or your agents over WhatsApp; (c) your violation of any third-party privacy, intellectual property, or statutory rights; or (d) any enforcement action or penalty levied by Meta or regulatory bodies against your account.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to this contract shall be submitted to the exclusive jurisdiction of the competent courts located in Kerala, India.

12. Contact Information

For questions regarding these Terms of Service or legal inquiries, please contact our Legal Compliance Department at: