Cancellation & Refund Policy

1. Non-Refundable Nature of Digital SaaS Provisioning

Due to the instantaneous digital nature of the Service, once a paid subscription (monthly, annual) or a Founders Lifetime Deal is executed:

• Immediate Infrastructure Allocation: Cloud server workers, isolated Redis supervisor threads, dedicated database namespaces, and encrypted webhook routing pipelines are reserved and provisioned immediately upon transaction confirmation.
• Strict Non-Refundability: Consequently, all payments made to Watsabble are strictly non-refundable, and no pro-rata refunds, credits, or exchanges will be granted for partially used billing periods or early workspace terminations.

2. Founders Lifetime Deal (LTD) Terms

When purchasing a promotional Founders Lifetime Deal:

• Single One-Time Payment: The Lifetime Deal grants permanent, perpetual access to the Watsabble software platform and designated features for the commercial duration of the product.
• No Recurring Platform Fees: You will never be billed a recurring monthly or annual platform software fee for the quotas included in your Lifetime tier.
• Final Sale: Due to heavy promotional discounting and immediate permanent license generation, all Lifetime Deal purchases are final and non-refundable once activated.
• Exclusions: Lifetime Deals do not cover external third-party API or carrier consumption (including Meta Cloud API conversation rate card fees or custom LLM token consumption beyond fair use).

3. Third-Party Telecommunication & Meta Conversation Charges

Watsabble is not a telecommunication carrier. Charges levied by Meta Platforms, Inc. for conversation categories (Marketing, Utility, Authentication, and Service) are passed through at exact cost or paid directly to Meta via your linked Meta Business Manager card. Any third-party Meta conversation fees, SMS gateway fees, or telecom carrier charges are 100% non-refundable under all circumstances.

4. 1-Click Self-Serve Subscription Cancellation

You may cancel your recurring subscription at any time without penalty or requirement to contact support:

1. Navigate to your workspace Settings → Billing & Subscription.
2. Click Cancel Subscription.
3. Your mandate will be terminated immediately via Razorpay, ensuring no subsequent renewal charges occur.
4. Continued Access: You retain full, uninterrupted access to your workspace until the expiration of your prepaid billing period.

5. Chargebacks & Fraudulent Dispute Resolution

We take fraudulent chargebacks and payment disputes seriously. If you experience an unexpected billing discrepancy, we require that you contact our Billing Support Team at billing@watsabble.com prior to filing a financial dispute. In the event of an unjustified chargeback, Watsabble reserves the right to immediately freeze the tenant workspace, ban associated WhatsApp numbers from our network, and report the abuse to fraud prevention networks.

6. Billing Support & Grievance Contact

For any billing questions, invoice receipts, or subscription adjustments, our finance desk is available at: